Terms of Service

1. Acceptance of Terms

By accessing and using the services of Fresh Kosher Cruises ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, booking services, and any related travel arrangements provided by Fresh Kosher Cruises.

2. Service Description

Fresh Kosher Cruises specializes in organizing and facilitating kosher cruise experiences. Our services include:

• Cruise booking and reservation services
• Kosher dining arrangements and certification
• Travel planning and coordination
• Group travel organization
• Religious services coordination
• Travel documentation assistance

3. Booking and Reservations

Booking Process

• All bookings are subject to availability and confirmation
• Reservations must be made through our official channels
• We reserve the right to refuse service to anyone
• Bookings are not confirmed until payment is received

Payment Terms

• Deposits are required to secure reservations
• Full payment is due according to the cruise line's payment schedule
• Prices may change until the required deposit is received and the reservation is confirmed in writing
• Additional fees may apply for special services or arrangements

Oceania Inclusive Package Pricing

Fresh Kosher Cruises sells each published Oceania sailing as a single inclusive package combining the selected Oceania voyage and accommodations with the Fresh Kosher dining, supervision, and hospitality program.

• Every Oceania sailing published for booking on our website has a confirmed Fresh Kosher program
• Participation in the Fresh Kosher Oceania group is limited to 24 guests
• The package price is established by Fresh Kosher Cruises and individual components do not have separate retail or refund values
• Once a reservation is confirmed, later cruise-line promotions, public fare reductions, or prices offered to other guests do not entitle an existing reservation to repricing, a refund, or a credit

4. Cancellation and Refund Policy

Cancellation by Customer

• Supplier cancellation fees and the Fresh Kosher Cruises cancellation terms shown in the applicable booking documents apply
• No refunds for no-shows or late cancellations
• Travel insurance is recommended for protection

Oceania Package Cancellations

Because every published Oceania program is already confirmed and requires substantial advance commitments, the deposit shown in the booking confirmation is non-refundable from the time of booking.

• More than 150 days before departure: the full reservation deposit is non-refundable
• 150 days or fewer before departure: 100% of the Fresh Kosher Cruises Inclusive Package Price is non-refundable
• No refund or credit is provided for denied boarding, early departure, missed meals, unused services, or any other unused portion of the package
• Changes that require cancellation and rebooking are subject to the same cancellation terms and any additional supplier charges

Cancellation requests must be submitted through our contact form and include the guest name, booking number, and sailing date. A cancellation becomes effective when the form is successfully submitted.

Cancellation by Fresh Kosher Cruises

• Programs expressly identified as provisional or potential may be cancelled before confirmation due to insufficient participation
• Once an Oceania program is published as confirmed, individual guest cancellations or a later reduction in group size will not, by themselves, cause the kosher program to be cancelled or materially reduced for the remaining guests
• Force majeure events may result in trip cancellation
• Full refunds will be provided for cancellations by us
• Alternative arrangements will be offered when possible

5. Travel Documents and Requirements

It is the responsibility of each traveler to ensure they have:

• Valid passport with sufficient validity (typically 6 months beyond travel dates)
• Required visas for destination countries
• Any necessary vaccinations or health certificates
• Travel insurance (strongly recommended)
• Emergency contact information

Fresh Kosher Cruises is not responsible for denied boarding due to missing or invalid travel documents.

6. Kosher Dining and Religious Services

Kosher Certification

• All kosher dining arrangements are certified by recognized kosher certification authorities
• We work with cruise lines to ensure proper kosher meal preparation
• Special dietary requirements must be communicated in advance
• Kosher meal requests are subject to cruise line availability

Religious Services

• Religious services are arranged based on group size and availability
• Services are conducted by qualified religious leaders
• Participation in religious services is optional
• Schedule and location of services may vary
• On Oceania sailings, a minyan, daily or Shabbat prayer services, Torah reading, a dedicated prayer room, and Rabbi-led services are not guaranteed
• Kashrut supervision is separate from prayer arrangements and will be provided as described for the sailing whether or not a minyan is present

7. Health and Safety

Travelers are responsible for:

• Ensuring they are medically fit for travel
• Following all health and safety guidelines
• Complying with cruise line health protocols
• Carrying necessary medications and medical information
• Following local health regulations at ports of call

Fresh Kosher Cruises is not liable for any health-related issues during travel.

8. Limitation of Liability

Fresh Kosher Cruises acts as an agent for cruise lines and other travel service providers. Our liability is limited to:

• The amount paid for our services
• Direct damages caused by our negligence
• Breach of contract by us

We are not liable for:

• Acts of God, natural disasters, or force majeure events
• Actions of third-party service providers
• Personal injury or property damage
• Consequential or indirect damages
• Travel delays or itinerary changes by cruise lines

9. Code of Conduct

All travelers are expected to:

• Respect fellow passengers and crew members
• Follow cruise line rules and regulations
• Maintain appropriate behavior in public areas
• Respect religious customs and practices
• Comply with local laws at ports of call

Violation of the code of conduct may result in removal from the trip without refund.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Fresh Kosher Cruises or its licensors and is protected by copyright laws.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

If you have any questions about these Terms of Service, please use our secure contact form or contact us by phone:

• Phone: +1 (954) 560-4312

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Fresh Kosher Cruises regarding the use of our services.